Terms of Service

Last Updated: March 26, 2025

These Terms of Service ("Terms") apply to your interaction with and use of the Debbie's House Cleaning website found at www.debbieshousecleaning.com ("Website") and any services booked through the Website, text, phone, or email. By accessing the Website or utilizing our services in any manner, you acknowledge and agree to be bound by these Terms. If you disagree with any part of these Terms, you must refrain from accessing the Website and from using any of Debbie's House Cleaning services.

Satisfaction Guarantee

We stand behind our services with a 24-hour satisfaction guarantee. If you're dissatisfied with any aspect of the cleaning, contact us within this window. We will arrange for the same or a different cleaner to address the unsatisfactory areas at no additional cost. Please work with your cleaner to address the areas that need attention so that you are 100% satisfied when your cleaner leaves.

Cancellation Policy

• Customers with a scheduled cleaning appointment can cancel at any time. However, if a cancellation request is made within 24 hours of the scheduled cleaning, a non-refundable cancellation fee of $50 will be charged.
• Cancellation request is made 1 hour before the cleaning OR upon the cleaner's arrival will result in a $100 nonrefundable fee.
• Cleaners arrive and no one is home to let the cleaners in OR no specified key instructions are provided OR there is no power OR electricity OR running water, the clean will declined by the cleaner and a $100 nonrefundable fee will be charged.

Refund Policy

While we aim for your complete satisfaction, we do not offer refunds for services rendered. Under our satisfaction guarantee, we commit to resolving any service-related issues, but charges for completed services are final.

Recurring Service

Commitment to Recurring Services

When you opt for a recurring cleaning service with Debbie's House Cleaning, including but not limited to weekly, bi-weekly, or monthly schedules, you benefit from our discounted rates, which are structured based on the frequency of service. These discounted rates reflect our appreciation for your commitment to ongoing services and allow us to plan our schedule and resources more effectively.

Cancellation of Recurring Services

Initial Cleaning Discount Adjustment: If you, as the customer, decide to cancel your recurring service agreement after the first cleaning has been completed but before the second scheduled service, you will be subject to an adjustment fee. This fee adjusts the rate of the first cleaning to that of a one-time cleaning for the selected service category. The discount applied to your initial cleaning under the presumption of a recurring service commitment will be retroactively removed, and the difference will be charged to your account.

Notification Requirement: To cancel a recurring service, we require notice as stipulated in our Cancellation Policy to avoid any unnecessary charges for upcoming scheduled cleanings.

Fee Application: The adjustment fee reflects the difference between the discounted rate provided for the recurring service and the standard rate for a one-time cleaning of the same category. This ensures fairness and acknowledges the resources allocated based on the anticipated recurring engagement.

Fee Waiver Conditions: Should there be extenuating circumstances leading to the cancellation of your recurring service, we encourage you to discuss these with us directly. We review situations on a case-by-case basis and may waive the adjustment fee at our discretion.

Payment Terms

Payment Method: All payments for cleaning services booked through Debbie's House Cleaning require the use of a valid debit or credit card. By providing your card information, you authorize Debbie's House Cleaning to verify the card's validity, including placing a temporary hold on funds to ensure sufficient balance for covering the cost of the cleaning service.

Authorization Hold: To confirm the availability of funds and secure the booking, Debbie's House Cleaning will place a 24-hour hold on your card prior to the scheduled cleaning service. This hold may appear as a pending transaction on your account. It is essential that the provided card has sufficient funds to cover the cost of the service; if the authorization hold is declined and no alternate card is provided prior to the cleaning appointment, all scheduled services will be cancelled.

Completion of Services: Charges for cleaning services are only processed after the completion of the services. The temporary hold initially placed on your card will be converted into an actual charge, reflecting the cost of the cleaning service provided.

Additional Services: If any additional services are requested and approved prior to the completion of the cleaning, an additional authorization hold will be placed on your card to cover these extra charges. These additional holds may also show as pending transactions and will be adjusted to reflect the actual cost of the services provided upon completion.

6. Theft and Damage Policy

At Debbie's House Cleaning, we take pride in delivering exceptional service while prioritizing the trust and satisfaction of our clients. However, we recognize that rare incidents of theft or damage may occur during our cleaning services. To address such situations, we have established this Theft and Damage Policy, which provides a detailed framework for reporting, investigating, and resolving any claims. Our goal is to ensure fairness, transparency, and efficiency for both our clients and our business. Please take the time to review this policy thoroughly to understand the steps you need to follow, the conditions under which we can assist, and the limitations of our coverage.

6.1 Introduction

The purpose of this Theft and Damage Policy is to outline the procedures and guidelines that govern how we handle claims related to theft or damage allegedly caused by our Service Providers during a cleaning appointment. We are dedicated to supporting our clients through a structured and impartial process while safeguarding the integrity of our operations. For us to effectively investigate and resolve any issues, it is imperative that you report any suspected incidents within 7 days of the service completion date. This policy serves as your guide to navigating these situations with confidence and clarity.

6.2 Reporting Procedures

If you suspect that an item has been stolen or damaged as a direct result of your cleaning service, we urge you to notify us promptly. Taking swift action ensures that we can address your concerns while the details are still fresh. Here's how to proceed:

• Contact Us Immediately: Reach out to Debbie's House Cleaning via email at [email protected] or by phone at 352-706-9561 as soon as you notice an issue.
• Provide Comprehensive Details: When you contact us, please include the following information to help us process your claim efficiently:
  • A detailed description of the item(s) you believe were stolen or damaged (e.g., brand, model, condition).
  • The estimated monetary value of the affected item(s), supported by receipts or other proof of purchase if available.
  • The specific date and time of the cleaning service during which the incident occurred.
  • Any supporting evidence, such as clear photographs of the damage, videos, or other documentation that can substantiate your claim.
• Submit a Claim Form: After your initial report, we will provide you with a theft and damage claim form. This form is a critical part of the process and must be completed and returned to us within 7 days of incidents service completion date. The form helps us formalize your request and ensures we have all necessary details to begin our investigation.

By following these steps diligently, you enable us to respond quickly and effectively, setting the stage for a fair resolution.

6.3 Timeframe for Reporting

Time is of the essence when it comes to reporting theft or damage. To ensure we can conduct a thorough and accurate investigation, all claims must be reported to us within 7 days of the service completion date. This 7-day timeframe is carefully designed to:

• Allow us to collect timely and reliable information from both you and the Service Provider.
• Facilitate the inspection of any physical evidence, such as damaged property, before it is altered, repaired, or discarded.
• Enable the Service Provider to recall specific details about the cleaning session, including their actions and observations.

Please Note: If a claim is submitted after this 7-day window, it may not be eligible for mediation or compensation. Late reporting can compromise our ability to verify the incident and reach a fair resolution, so we strongly encourage you to inspect your home and belongings promptly after each cleaning service and contact us without delay if you identify any issues.

6.4 Conditions for Coverage

For a claim to qualify under this policy, certain conditions must be met to establish eligibility. These requirements ensure that our process remains fair and applicable to incidents directly tied to our services:

• Full Payment: The cleaning service in question must have been fully paid for through our official booking platform.
• Adherence to Terms: You must be in full compliance with our Terms of Service, with no violations that could impact your eligibility.
• Protection of Valuables: Prior to the start of the cleaning service, all valuable items—such as jewelry, cash, electronics, or fragile objects—must have been properly secured or stored in a safe location. We advise taking proactive steps to safeguard your belongings to minimize risk.
• Timely Notification: As emphasized, the claim must be reported within the 7-day timeframe outlined above.

If any of these conditions are not met, we may be unable to process your claim, so please ensure you meet these criteria before submitting a report.

6.5 Exclusions

While we aim to assist with legitimate claims, there are specific situations, items, and circumstances that fall outside the scope of this policy. These exclusions are in place to maintain focus on incidents directly attributable to our cleaning services and to prevent misuse of the policy. Claims will not be covered if they involve:

• Losses of cash, third-party gift cards, vouchers, or financial securities.
• Losses related to fine arts, collectibles, rare items, or precious objects (e.g., paintings, vintage furniture, gemstones).
• Losses based solely on sentimental value or other intangible worth that cannot be objectively documented.
• Losses involving pets, personal liability claims, or damage to shared or common areas (e.g., apartment building lobbies).
• Losses tied to business interruption, loss of market opportunities, or lost income.
• Losses resulting from pre-existing damage or conditions, such as normal wear and tear or structural issues unrelated to the cleaning.
• Losses for items that remain fully functional despite minor cosmetic imperfections (e.g., a scratched table that still serves its purpose).
• Losses related to shipping costs, replacement taxes, or associated fees.
• Theft claims lacking a valid police report (if we request one) or sufficient supporting documentation.
• Losses caused by the actions or inactions of you, your household members, guests, or third parties not affiliated with our service.
• Losses stemming from prohibited products, illegal activities, or services not booked through our platform.

Understanding these exclusions will help you determine whether your claim is eligible for consideration under this policy.

6.6 Mediation Process

Upon receiving your detailed report and completed claim form, we will launch a formal mediation process to resolve the matter fairly between you and the Service Provider. This process is designed to be thorough, transparent, and efficient, ensuring all parties have an opportunity to present their side of the story. Here's what you can expect:

Step 1: Information Gathering: We will collect comprehensive documentation from both you and the Service Provider. This may include photographs of the alleged damage or missing items, receipts or proof of value, service logs from the cleaning session, and any additional evidence you or the Service Provider can provide.

Step 2: Case Evaluation: Our team will conduct a meticulous review of all submitted materials to assess the validity of your claim. We will examine the circumstances of the service, the evidence provided, and any relevant details to determine whether the theft or damage can be reasonably attributed to the Service Provider's actions.

Step 3: Ongoing Communication: Throughout the process, we will keep you informed and may reach out to request further information or clarification. Similarly, we will engage with the Service Provider to gather their account of the incident and any supporting documentation they can offer.

Step 4: Resolution Determination: After completing our investigation, we will decide on an appropriate resolution based on the evidence and the specifics of the case. This could involve compensation, a partial settlement, or, if the claim is unsubstantiated, a denial of the request.

Timeline: We strive to resolve most cases within one week of receiving all necessary documentation. However, the duration may vary depending on the complexity of the claim, the availability of evidence, and the level of cooperation from both parties. You will receive updates via email as we progress, and we appreciate your patience and assistance during this time.

6.7 Compensation Details

If your claim is validated through our mediation process, we will offer compensation based on the fair market value of the affected item(s). To ensure fairness and proportionality, the compensation amount will be calculated as the lesser of:

• The cost of your claim, such as the repair or replacement cost of the item, supported by evidence like receipts or professional estimates.
• An amount up to three times the total cost of the cleaning service associated with the incident.

This cap ensures that compensation remains reasonable relative to the service provided while still addressing your loss adequately. Please note that compensation is not automatic—it will only be awarded if your claim meets all policy conditions and is substantiated by clear evidence.

6.8 Additional Notes

Here are a few key points to keep in mind as you navigate this policy:

• Police Reports for Theft: In cases of suspected theft, we may require you to file a police report with your local authorities and provide us with a copy. This step helps verify the incident and is especially important for high-value claims. Failure to comply with this request may lead to denial of your claim.
• Service Provider Accountability: Our Service Providers operate as independent contractors under our Terms of Service. While we facilitate the mediation process, the ultimate responsibility for theft or damage lies with the individual cleaner, and any compensation may involve their participation.
• Your Cooperation: A successful resolution depends on your active participation. This includes submitting accurate and timely information, responding promptly to our requests, and allowing us to coordinate with the Service Provider on your behalf.
• Final Decision: By engaging in this mediation process, you agree that our decision regarding the outcome of your claim is final and binding.

6.9 Commitment to Your Peace of Mind

At Debbie's House Cleaning, your satisfaction and trust are at the heart of everything we do. We understand how unsettling incidents of theft or damage can be, and we are here to guide you through the process with professionalism and care. Our 7-day reporting requirement strikes a balance between giving you sufficient time to identify issues and enabling us to resolve them swiftly while evidence is still accessible. If you have any questions about this policy, need clarification, or require assistance with a claim, please don't hesitate to reach out to us at [email protected] or 352-706-9561.

Biohazard Policy

Our company is committed to providing a safe and healthy environment for our employees and clients. As such, we do not provide cleaning services for areas contaminated with biohazardous materials, including but not limited to feces, blood, urine, and other bodily fluids. In the event that our staff encounters biohazardous materials upon arrival or during the cleaning process, we reserve the right to refuse service and immediately withdraw from the premises.

Should a job be declined due to the presence of biohazardous materials, a cancellation fee will be applied. This fee compensates for the allocation of our resources and the preparation involved in scheduling the service. The amount of the cancellation fee will be determined based on the specific circumstances of the cancellation and will be communicated to the client beforehand.

Clients are encouraged to inform us of any potential biohazard situations when booking our services to avoid such charges and ensure the safety of all parties involved.

Service Provider Relationship

Service Provider Status: All service providers engaged by Debbie's House Cleaning are independent contractors and not employees, agents, or representatives of Debbie's House Cleaning. As such, they are solely responsible for the manner and means by which the services are performed.

Customer-Service Provider Agreement: When you book services through Debbie's House Cleaning, you are entering into a direct contract with the independent contractor. Debbie's House Cleaning acts only as a facilitator for these agreements.

Liability and Responsibility: The independent contractor is solely responsible for any liability arising from the provision of their services. Debbie's House Cleaning is not liable for any acts, errors, omissions, representations, warranties, breaches, or negligence of any service providers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom.

Use of the Website and Services

Eligibility: To access and use the Website, its services, including booking or requesting cleaning services by phone, text, or through any other communication methods, you must be at least 18 years old and possess the legal capacity to enter into binding agreements.

Account Creation: Certain features of the Website may necessitate the creation of an account. You are accountable for safeguarding your account details and for any activities conducted under your account. It is imperative to provide accurate and complete information upon account creation.

Prohibited Conduct: The Website must not be used for any illegal or unauthorized purposes. You are obliged to adhere to all relevant laws and regulations during your use of the Website and its services. Furthermore, you agree not to disrupt or interfere with the Website's operations, including any networks or servers linked to the Website.

Content

User-Generated Content: By submitting or posting content on the Website, such as reviews, comments, or any other form of user-generated content, you grant Debbie's House Cleaning a non-exclusive, royalty-free, worldwide, perpetual, and irrevocable right to use, reproduce, modify, adapt, publish, translate, distribute, perform, and display such content in any media. This does not infringe upon your rights to your content but allows Debbie's House Cleaning to use it for promotional, marketing, or any other business purposes.

Intellectual Property: The Website and its entire contents, including but not limited to text, graphics, logos, images, and software, are the property of Debbie's House Cleaning or its licensors and are protected by international intellectual property laws and treaties. Except as explicitly authorized under these Terms of Service, no portion of the Website's content may be reproduced, modified, distributed, or otherwise used in any manner without the prior written permission of Debbie's House Cleaning. You are also required to respect the intellectual property rights of others when using or contributing content to the Website.

Disclaimer of Warranties

The Website is provided on an "as is" and "as available" basis. Debbie's House Cleaning does not make any representations or warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or reliability. Debbie's House Cleaning does not guarantee the accuracy, completeness, or timeliness of the information available on the Website.

Limitation of Liability

To the maximum extent permitted by applicable law, Debbie's House Cleaning shall not be liable for any direct, indirect, incidental, consequential, special, or exemplary damages arising out of or in connection with the use of our services or website, regardless of whether Debbie's House Cleaning has been advised of the possibility of such damages. This limitation of liability applies to but is not limited to, loss of profits, data, or other intangible losses, damages resulting from the use or inability to use our services, unauthorized access to or alteration of your transmissions or data, and any other matters relating to our services.

Links to Third-Party Websites

The Website may contain links to third-party websites that are not owned or controlled by Debbie's House Cleaning. Debbie's House Cleaning is not responsible for the content or practices of any third-party websites. Your use of third-party websites is at your own risk.

Changes to the Terms

Debbie's House Cleaning reserves the right to modify or update these Terms at any time without prior notice. The updated Terms will be posted on the Website, and your continued use of the Website after the changes will constitute your acceptance of the revised Terms.

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Florida, without giving effect to any principles of conflicts of law. Any action you, any third party, or Debbie's House Cleaning bring to enforce these Terms, or in connection with any matters related to the Website or services, shall be brought only in either the state or Federal courts located in Florida, and you expressly consent to the jurisdiction of said courts.

Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Email: [email protected]
Phone: 352-706-9561

Acknowledgment

By using the Debbie's House Cleaning website and services, you acknowledge that you have read these Terms of Service, understand them, and agree to be bound by them. You represent that you have the legal authority to accept these Terms on behalf of yourself or any party you represent.